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Internet Orders
- I'm having trouble placing an order - can you help?
- For technical assistance please email us on customerservice@PerfumesDirect.co.in or call us on 020-67112217 .
- Can I change what I have ordered?
- Once
an order is placed, unfortunately it cannot be amended online. We
would be happy to help you either re-place the order through us if you
want to add items, or cancel items if you no longer want something. To
do this, please contact us on 020-67112217 or customerservice@PerfumesDirect.co.in .
- I forgot to use my promotion code - can I add it?
- Promotion
codes do have to be entered at the time of placing the order. They
cannot unfortunately be added on after the order process has been
completed.
- Can I amend the delivery option for my order?
- As
there is a price difference in the delivery options we offer, we
unfortunately cannot change the delivery option once an order is placed.
- How do I cancel my order?
- To cancel an order please send an email to customerservice@PerfumesDirect.co.in .
Please include the word "cancel" and your order reference number in the title of the email. Please briefly indicate why you would like to cancel the order. Once your order cancellation email is received we will cancel your order and send you a confirmation email of this. Please note, if the cancellation request isn't sent before the item is despatched, the order can not be cancelled.
- Where do you deliver to?
- Currently we only offer delivery within India.
- How do I find out what's happening with my delivery?
- If you have not yet had a despatch confirmation email please contact customer services on 020-67112217 or customerservice@PerfumesDirect.co.in .
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Payment
- What methods of payment do you accept?
- We accept the following methods of payment issued in India
- Can I redeem my gift voucher/gift card online?
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Yes, you can redeem gift vouchers/cards as methods of payment on our website.
Delivery
- When can I expect my order to be delivered?
- We aim to deliver all orders within 4-5 working days. Please note, we cannot guarantee delivery to remote rural areas within our normal timescales. If you live in a remote area please allow extra time for delivery. If you are concerned about delivery times please contact us.
- Who do you use for delivery?
- BlueDart Courier Service
- What should I do if my order doesn't arrive on the expected delivery date?
- We always endeavour to deliver your order as quickly as possible. As such, if your order hasn't arrived within 4-5 working days (Monday-Friday) of receiving your despatch confirmation email please call us on 020-67112217 and we will investigate immediately.
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Returns
For detailed information about returns please see Returns, Exchanges & Refunds Policy.
- Returning an item by post
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To return an item by post please parcel it up and include a note with the following information:
- Your Order Number
- Your Name
- Your Email Address
- The Product Code(s) of the item(s) you wish to return
- The Reason for the return
- Whether you would like a refund or an exchange
Please send it via Special Delivery to:
Customer Services
Perfumes Direct
A division of Retail Experts
Building No. 11,
Baner Park,
Aundh,
Pune - 411 007.
Please note, if you do not send it by Special Delivery and it doesn't arrive at Head Office we will not be able to action any refund/exchange, as there is no method of tracking available.
- What do I do if I receive an incorrect item?
- We have a number of checks
in place to try and ensure the accuracy of the orders we send. If you
have received an item which is different to that which you ordered
please contact us immediately on 020-67112217 or email on customerservice@PerfumesDirect.co.in .
- How long will it take to get my internet order refund?
- When Finance process your refund you will get an email sent to the email address which you placed the order with. This means that the refund has been processed our end, at which point it normally takes 2-5 working days to show on your account. Please note that it can take up to 7 working days.
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Products
- What's the difference between Aftershave, EDT and EDP?
- Quite simply it is the difference in the amount or concentration of the fragrance oils in a perfume. A higher concentration fragrance will last longer, and won't
need as much applying..
- What do I do if I can't find an item I'm looking for online - does that mean you don't sell it?
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If the item you are looking for isn't visible online, please drop us an email with the name of the product. Our proactive customer services will immediately check if we have it, and confirm availability and the exact delivery date.
- Can I buy vouchers online?
- If you have purchased a gift voucher online or have been gifted one, you can redeem this online against any fragrance that you select. All you need to do is enter the voucher number on the 'Your Basket' page and the gift voucher amount will be deducted from the value of the order.
This is a brief outline of the most frequently asked questions
that we receive. If you require any more information, or your question
is not answered above please contact our friendly Customer Services Team
on customerservice@PerfumesDirect.co.in or call 020-67112217.
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